Consumer protection in the insurance sector

In insurance, the consumer is any natural person who has rights and obligations under an insurance contract, including the user of insurance and reinsurance distribution services.

If you are not satisfied with a service provided by the insurance undertaking...

File a written complaint with the insurance company and request their respond, which you are entitled to receive within 15 days, in accordance with law.

If you are not satisfied with the response received, contact Hanfa in writing to: Franje Račkoga 6, 10000 Zagreb, or send an e-mail to: potrosaci@hanfa.hr.